Domestic Purchases Only
If you are not satisfied with your purchase, merchandise purchased domestically (United States and Canada only) from NewBreedGirl.com can be returned for refund, exchange or E-Gift Card. Unfortunately, we do not accept returns from international orders at this time.
Steps for Returns/ Exchange
- Step 1
- Within 10 days of receiving your order, e-mail Newbreed Girl at firstname.lastname@example.org to obtain your return authorization information. We will issue a return authorization number and instructions.
- Step 2
- Please write the return authorization number clearly on the outside of the package so that it will be go to the returns department. All packages without an return authorization number are subject to refusal. We must receive your merchandise within 14 days of the date your return authorization information is issued. Merchandise received after this time will only be eligible for refund in the form of an E-Gift Card for use on NewBreedGirl.com.
- Step 3
- All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You must also include the filled out return form. Please keep a copy for your personal records. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
- Step 4
- You may expect return services to be completed within three to five business days after we receive the merchandise. Once return services are complete, we will send you an email confirming the transaction.
Return Postage Issue
You will be responsible for any postage associated with a return or exchange. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail or telephone using the contact information above for details. Please follow all return shipping instructions above for either reason for return.
Unfortunately, we do not accept returns from international orders (anywhere other than the US and Canada) at this point in time. Any questions? E-mail us at email@example.com.